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How We Work

We believe that every organization needs to have the very best processes in place to effectively produce and deliver their services.

Successful operations continue to improve because they recognize the importance of structuring themselves to achieve well thought out goals, plans and strategies. These are the companies (and operations) that subscribe to achieving their vision by implementing manageable change.

To develop and implement a company’s goals, plans and strategies, a process needs to exist which would enable that company to be reasonably assured of success. It needs to have all of the elements present to assure that the proper actions will take place. An effective Business Model has many elements, such as:

The Strategy that dictates the direction.
The Structure of the organization that is to accomplish it.
The Processes by which work is accomplished.
The Organization that supports it.
The Technology that it needs.
The Resources required to fulfill it.
The Information that management needs.

A working relationship with FMR would allow management to review their Business Model. Information is provided that specifically identifies what elements of the model needed help and what elements may need to be totally re-designed. Adjustments and/or changes are made, so that it significantly improves and alters the processes by which work is accomplished. These improvements most always provide measurable enhancements to motivation and morale. The positive results can be found in standardization of work, elimination of redundancies, as well as the reduction of errors and waste, improvement of cycle time and an increase in productivity.

FMR follows a two-phased process of involvement:

Phase I - Project initiation: Diagnosis and Assessment

This is a period of time when we work with various levels of the client staff and management to define the scope of the opportunities. We spend two to four weeks identifying and discussing these opportunities and the costs and benefits associated with success. Generally, we are able to prepare a preliminary key-event schedule, which begins to define how we would step through the project and be conducting ourselves in pursuit of the project goals.

Define the Opportunity / Return on Investment
The desire for change should be accompanied with a sincere desire for measurable improvement. We will always identify the areas of opportunity and improvement that can be achieved through the application of our principles. These improvements can and should be measurable. We will work with you and your financial people to arrive at a simple understanding of what these improvements can be and how they can be measured. There will always be multiple objectives for enacting change, but the ability to improve performance, productivity and customer service should be at the top of the list. In quantifying what the results of doing a project will be, we will be able to develop a reasonable understanding of the potential Return on Investment (R.O.I.), one which can be measured on the bottom line.

Prepare the Proposal
Our Proposal details what we commit to do for you, the client. It is the agreement allowing us to go to work to deliver the results. It is the formal document that tells the client what it is we are going to do for them. It also lets the client know what is expected of them, as well.

Because we have had many conversations and meetings with the client’s executive management group and have spent a great deal of time in the operation: we are able to specifically address the strategy of the project, the structure required to achieve the result, the culture that will be challenged, and the skills required to achieve the change.

Before launching into a project it is essential to clarify what is going to happen, and why. This document will aid everyone in that understanding.

Phase II – The Project

Phase II is the delivery of the planned results as outlined in the Phase One. In order to accomplish this, there are a multitude of steps that must be followed to assure success. Of course, depending upon the client’s needs or the opportunities presented, these Key-Event Steps vary from project to project.

FMR is committed to achieving results for our clients. To assure those results we are dedicated to the application of our principles and techniques in ways which have been proven successful. When properly followed, these principles and practices will always lead to success and greater profitability. To achieve our mutual goals and to effect the changes that are required, we work with the client organization on many tasks and key-events over the length of the Project. Those key-events are too detailed and numerous to talk about here, but the following paragraphs should explain, in a broad sense, how we complete a project and achieve the results for our clients.

Design the Approach and Project Schedule. For example, there are sections on communications, diagnostics, resource development and employee involvement. The management reporting requirements are identified and methods of measurement and savings identification are specified.

Define Communication Parameters. Managers of traditional organizations often have a hard time accepting and understanding the direct implication of change. It’s essential that project objectives and communications be handled effectively. There are several introductory meetings designed to obtain full participation in the process. Guidelines and rules need to be established and work commenced on the Objectives and Mission Statement.

Identify Results Measurement. This involves the creation of key volume and activity indicators. It supports the maxim “If you can’t measure it, you can’t manage it”. It is the point at which we identify the appropriate evaluation methodology and link it to the client’s financials.

Select a Project Coordinator. Our projects provide specific training and involvement of a Client Coordinator. The role of the Coordinator is to learn how we do things. The role is very important to ensure the long term results of the project. Positive change is of little value if it is short-lived. This function enables the client organization to have a skilled individual who can adjust processes as business conditions change and to reinforce the fundamental principles of the Management Systems that are developed.

Initiate Area Development. It is essential to conduct a thorough Product Analysis involving, but not limited to, the preparation of area profiles and analysis of output and product mix, whether the final product is a “hard item” or a service. This is accompanied by an in-depth Process Analysis to identify constraints and shortfalls within the current processes. Following this are the necessary process changes to facilitate the most effective flow of business activity through the organization. Coupled to this activity are the closely related System and Behavioural Analyses to design the system elements necessary to manage the processes as well as the required behaviours to achieve the desired results. The Project Team closes the loop on the changes by matching the improvements in their processes to the major corporate objectives and mission statement.

Conduct Leadership Training and Behavioural Interventions.. To affect positive change in the output of any organization requires change in the way activities are managed. Support is provided to all levels of managers and supervisors through training programs specifically created for the needs of each organization.

Initiate the Implementation. Early in the Project, primary causes of lost opportunity would have been identified and addressed through the development and implementation of action plans. The Countdown to Implementation outlines the key processes that need to be managed. It will illustrate how each area will be measured, which measurement tools will be used as key performance indicators and the timelines necessary for the updates to the methods and procedures.

Continuous Improvement Program. The Project utilizes various methods to assure adherence and commitment to the changes that have taken place. Primary among them would be the Internal Quality Reviews that are conducted throughout the program by the Coordinator. We also provide a Follow-Up Audit, at no additional cost, which provides the client with an analysis of the audit results as well as an action plan in the event of any slippage in performance.

These steps are fairly general. They are not specific to any industry or type of business. But, they are the foundation of how we approach each client project and the generation of results!


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